The fine print, plainly
What you can expect from us, and what we ask of you — in plain words.
Who we are
This website is operated by CHICX, GSTIN 33TOKPS8562E1Z3, Coimbatore, Tamil Nadu, India.
Eligibility
You must be at least 18 years old to place an order.
Products and pricing
CHICX pieces are made of stainless steel with 18K gold plating. They are gold-plated, not solid gold. Prices are in Indian rupees and include all taxes. Photos are taken of the actual pieces; small variations in colour can occur between screens.
Orders and payment
Online payments are processed securely by Razorpay. We never see or store your full card or bank details. We may cancel an order if a piece is out of stock, if there is a clear pricing error, or if we suspect fraud. If you've paid for a cancelled order, you'll receive a full refund to your original payment method.
Communication
By placing an order, you agree to receive order and delivery updates on WhatsApp, SMS or email. Marketing messages are sent only if you opt in, and you can stop them at any time.
Grievances
Grievance officer: Sarva, support@thechicx.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Governing law
These terms are governed by the laws of India. Courts in Coimbatore, Tamil Nadu have jurisdiction.